Frequently Asked Questions

GENERAL

  • Check-in from 3 PM. Check-out by 12 noon. Early arrival or late departure depends on availability – let us know in advance.

  • Yes, complimentary high-speed Wi-Fi throughout the hotel. Login details are provided at check-in.

  • Served daily À La Carte breakfast. Hours and venue may vary seasonally – check your confirmation or ask our team on arrival.

  • Please refer to your booking confirmation. Third-party reservations must be modified through the provider. Contact us if you’re unsure.

ARRIVAL & TRANSPORT

  • Universitetsgata 11, Oslo. Accessible by foot, public transport, car or bike – see maps for directions.

  • By train: Flytoget or Vy to Nationaltheatret (22–28 min), then a 7–10 min walk.
    By taxi: 35–50 min depending on traffic.
    By car: Follow E6/E18 to the centre, set navigation to Universitetsgata 11.

  • Use nearby public car parks (5–12 min walk). Several offer EV charging.

ROOM & SUITES

  • Quality bed and linens, private bathroom with towels and toiletries, hairdryer, complimentary Wi-Fi. Some rooms include tea/coffee setup and workspace – let us know your preference.

  • Yes, same-day laundry and dry cleaning can be arranged on request. Irons and ironing boards are available.

  • All rooms have individual heating. Cooling solutions vary depending on room type and heritage features.

AMENTITIES

  • Yes, both before check-in and after check-out on the same day.

  • Yes, complimentary on-site gym and wellness centre.

  • Yes, printing and scanning at reception. Meeting rooms available on request.

DINING & BAR

  • Do you have on-site dining?
    Yes, both a restaurant and a bar. We also recommend neighbourhood restaurants and bars just minutes away.

  • Yes, let us know in advance about allergies or preferences, and we’ll provide suitable options where possible.

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ACCSESSIBILITY

  • Yes, step-free access and lifts to all floors. Contact us in advance with specific requirements.

  • Yes, assistance and service dogs are welcome throughout the hotel.

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FAMILIES & GROUPS

  • Cribs available on request, extra beds in some rooms at a surcharge, and limited connecting rooms.

  • Depends on room category and regulations. Please see room descriptions or contact us.

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BUSINESS & EVENTS

  • Yes, intimate meeting rooms and private spaces with tailored setup and catering.

  • Suitable for streaming and video calls. Dedicated bandwidth can be arranged for events.

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POLICIES & FEES

  • The hotel is 100% non-smoking. A cleaning fee may apply if violated.

  • Pets may be accepted in select rooms by prior arrangement and subject to a fee. Assistance dogs are always welcome.

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SUSTEINABILITY

  • Linen and towel reuse, energy-efficient operations, local suppliers and seasonal products, reduced single-use plastics where possible.

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CONTACT